PRIVACY POLICY
Common Ground Media
Last updated: November 6th, 2026
Common Ground Media
Last updated: November 6th, 2026
Common Ground Media is committed to protecting your privacy. This Privacy Policy describes how Common Ground Media collects, uses, discloses, stores and disposes of personal information when you access www.commonground-media.com ("Site") and/or use products and services made available through the Site (collectively, "Services").
Common Ground Media is based in British Columbia, Canada. We handle personal information in accordance with British Columbia's Personal Information Protection Act ("PIPA") and, where it applies, Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA").
ACCOUNTABILITY AND PRIVACY OFFICER
Common Ground Media is responsible for the personal information under its control, including personal information we share with service providers who work on our behalf. Our Privacy Officer is responsible for our compliance with this Privacy Policy and applicable privacy law:
Cameron H. Russell, Privacy Officer
Common Ground Media
20 1200 Oscar Street, Revelstoke, BC, V0E 2S1
hi@commonground-media.com
Common Ground Media
20 1200 Oscar Street, Revelstoke, BC, V0E 2S1
hi@commonground-media.com
PERSONAL INFORMATION WE COLLECT
"Personal information" means information about an identifiable individual. We collect personal information that you voluntarily provide when you contact us, book or purchase Services, or otherwise use the Services. This may include your:
• Name
• Phone number
• Email address
• Billing and payment information
• Other personal information you choose to share with us, such as details about your project or event
• Phone number
• Email address
• Billing and payment information
• Other personal information you choose to share with us, such as details about your project or event
We collect only the personal information that is reasonably necessary for the purposes described in this Privacy Policy.
COOKIES AND SIMILAR TECHNOLOGIES
Our Site uses cookies and similar technologies to help the Site function and to improve your experience.
• Cookies are small data files stored on your computer or mobile device.
• Web beacons (also known as "tracking pixels") are small electronic images used on the Site or in emails to help deliver cookies, count visits, understand how the Services are used, and determine whether an email has been opened.
• Through these technologies we may collect information such as your IP address, browser type, device identifiers, pages visited, and the date and time of your visit. Where this information is personal information, we handle it in accordance with this Privacy Policy.
• Web beacons (also known as "tracking pixels") are small electronic images used on the Site or in emails to help deliver cookies, count visits, understand how the Services are used, and determine whether an email has been opened.
• Through these technologies we may collect information such as your IP address, browser type, device identifiers, pages visited, and the date and time of your visit. Where this information is personal information, we handle it in accordance with this Privacy Policy.
Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies. If you reject all cookies, some parts of the Services may not work properly.
CONSENT
• By providing personal information to us, you consent to its collection, use and disclosure for the purposes described in this Privacy Policy or explained to you at the time of collection.
• Where required, we will obtain your express consent, for example before sending you marketing emails.
• You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer. If you withdraw your consent, we may be unable to provide some or all of the Services.
• Where required, we will obtain your express consent, for example before sending you marketing emails.
• You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer. If you withdraw your consent, we may be unable to provide some or all of the Services.
HOW WE USE PERSONAL INFORMATION
Depending on how you use the Services, we may use your personal information to:
• Provide the Services to you, including responding to inquiries and booking, delivering and invoicing for work
• Process payments
• Improve existing Services or develop new Services
• Send you updates, confirmations and other communications related to your Services
• With your consent, send you newsletters or information about Services that may interest you
• Fulfil any other purpose explained to you at the time of collection, with your consent
• Protect Common Ground Media's interests, enforce our agreements and this Privacy Policy, and comply with legal requirements
• Process payments
• Improve existing Services or develop new Services
• Send you updates, confirmations and other communications related to your Services
• With your consent, send you newsletters or information about Services that may interest you
• Fulfil any other purpose explained to you at the time of collection, with your consent
• Protect Common Ground Media's interests, enforce our agreements and this Privacy Policy, and comply with legal requirements
We will not use your personal information for a new purpose without first obtaining your consent, unless permitted or required by law.
EMAIL COMMUNICATIONS
• We send commercial electronic messages only in accordance with Canada's Anti-Spam Legislation ("CASL").
• You may unsubscribe from marketing emails at any time by following the unsubscribe link at the bottom of each message or by contacting us.
• We will still send you messages that relate directly to Services you have requested.
• You may unsubscribe from marketing emails at any time by following the unsubscribe link at the bottom of each message or by contacting us.
• We will still send you messages that relate directly to Services you have requested.
DISCLOSURE OF PERSONAL INFORMATION
Common Ground Media does not sell your personal information.
We may share personal information with trusted service providers who help us operate our business, such as website hosting, email, payment processing, file delivery and bookkeeping providers. These providers may use your personal information only to perform services on our behalf, and we require them to protect it.
We may also disclose personal information:
• Where required or permitted by law, including in response to a lawful request or legal process
• To enforce our agreements or this Privacy Policy
• To protect the rights, property or safety of Common Ground Media, our clients or others
• In connection with a sale, merger or other transfer of our business, in which case the personal information will continue to be protected in a manner consistent with this Privacy Policy and applicable law
• To enforce our agreements or this Privacy Policy
• To protect the rights, property or safety of Common Ground Media, our clients or others
• In connection with a sale, merger or other transfer of our business, in which case the personal information will continue to be protected in a manner consistent with this Privacy Policy and applicable law
STORAGE AND PROCESSING OUTSIDE CANADA
Some of our service providers, including our website hosting and email providers, may store or process personal information outside Canada, including in the United States. While in another country, personal information may be accessed by the courts, law enforcement and national security authorities of that country in accordance with its laws. For more information about our use of service providers outside Canada, please contact our Privacy Officer.
INFORMATION SECURITY
We take reasonable physical, technical and administrative security measures to protect personal information against loss, theft and unauthorized access, collection, use, disclosure, copying, modification or disposal. While we take reasonable steps to safeguard your personal information, no system or transmission of data over the Internet can be guaranteed to be 100% secure.
RETENTION AND DISPOSAL
We keep personal information only as long as it is needed for the purposes for which it was collected, or as required for legal or business purposes such as tax and accounting records. When personal information is no longer needed, we securely destroy it or make it anonymous.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
You have the right to:
• Ask for access to the personal information we hold about you
• Ask how your personal information has been used and to whom it has been disclosed
• Ask us to correct any errors or omissions in your personal information
• Ask how your personal information has been used and to whom it has been disclosed
• Ask us to correct any errors or omissions in your personal information
To make a request, please contact our Privacy Officer in writing. We will respond within the time required by law (generally 30 business days under PIPA). In some cases the law may permit or require us to refuse access; if so, we will explain why.
THIRD-PARTY WEBSITES
The Services may contain links to third-party websites. Common Ground Media does not control these websites and is not responsible for their privacy policies or practices. We recommend that you review their privacy policies before sharing your personal information with them.
CHILDREN
The Services are not directed at children, and we do not knowingly collect personal information directly from children without the consent of a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
QUESTIONS AND COMPLAINTS
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, or if you would like to make a complaint, please contact our Privacy Officer:
• Email: hi@commonground-media.com
• Mail: Common Ground Media, 20 1200 Oscar Street, Revelstoke, BC, V0E 2S1
• Mail: Common Ground Media, 20 1200 Oscar Street, Revelstoke, BC, V0E 2S1
We will investigate all complaints and respond to you in writing. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (www.oipc.bc.ca) or, where applicable, the Office of the Privacy Commissioner of Canada (www.priv.gc.ca).
UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time. When we do, we will post the updated Privacy Policy on the Site and change the "Last updated" date above. We encourage you to review this Privacy Policy periodically.